Last updated: December 23, 2024

By using DEMFACT, you agree to these Terms of Service. Please read them carefully.

1. Definitions

  • "DEMFACT" refers to the online invoicing platform operated by DEMFACT, accessible at demfact.com
  • "User" refers to any individual or entity that registers for and uses the Service
  • "Service" refers to all features and functionalities provided by DEMFACT
  • "Company" refers to a business entity registered by the User within the platform
  • "Invoice" refers to any invoice document created through the Service

2. Acceptance of Terms

By accessing or using DEMFACT, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use the Service.

We reserve the right to modify these terms at any time. Continued use of the Service after changes constitutes acceptance of the modified terms.

3. Account Registration and Security

3.1 Account Creation

To use DEMFACT, you must create an account by providing accurate and complete information. You may register using:

  • Email address and password (email verification required)
  • Google OAuth authentication
3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Using strong passwords and enabling two-factor authentication when available
3.3 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. If registering on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

4. Company Registration and VAT Compliance

4.1 Legal Declaration

When registering a company on DEMFACT, you must confirm that:

  • You are the legal representative or an authorized person acting on behalf of the company
  • All information provided is accurate and complete
  • You have the authority to use the VAT number and company details provided
4.2 VAT Number Verification

DEMFACT validates VAT numbers against the EU VIES (VAT Information Exchange System) database. By using the Service, you:

  • Authorize DEMFACT to verify your VAT number with VIES
  • Agree to provide accurate company information matching official records
  • Understand that VAT validation is required to create invoices
4.3 Fraud Prevention

Important: Providing false company information or using a VAT number without authorization constitutes fraud under Belgian law (Article 196 of the Criminal Code) and may result in:

  • Immediate account suspension
  • Reporting to relevant authorities
  • Legal prosecution
  • Civil liability for damages

5. Service Description

5.1 Features

DEMFACT provides:

  • Company profile management
  • Client database management
  • Invoice creation and management
  • PDF invoice generation
  • PEPPOL e-invoicing integration
  • Payment tracking
  • VAT validation services
5.2 Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. The Service may be temporarily unavailable due to:

  • Scheduled maintenance
  • Emergency repairs
  • Force majeure events
  • Third-party service disruptions (VIES, payment processors, etc.)

6. User Responsibilities

6.1 Lawful Use

You agree to use DEMFACT only for lawful purposes and in compliance with:

  • Belgian accounting and tax regulations
  • EU VAT directives
  • GDPR and data protection laws
  • All applicable local, national, and international laws
6.2 Invoice Accuracy

You are solely responsible for:

  • The accuracy and completeness of all invoices created
  • Compliance with Belgian invoicing requirements
  • Proper VAT calculations and declarations
  • Maintaining proper accounting records
6.3 Prohibited Activities

You may not:

  • Use the Service for fraudulent activities
  • Create invoices for illegal goods or services
  • Attempt to circumvent security measures
  • Share account credentials with unauthorized parties
  • Use automated systems to access the Service without permission
  • Reverse engineer or copy the Service

7. Payments and Billing

7.1 Subscription Plans

DEMFACT offers various subscription plans. By subscribing, you agree to:

  • Pay all applicable fees
  • Provide accurate billing information
  • Authorize recurring charges if applicable
7.2 Payment Processing

Payments are processed securely through Stripe. DEMFACT does not store complete credit card information.

7.3 Refund Policy

Subscription fees are non-refundable except as required by law. You may cancel your subscription at any time, and your access will continue until the end of the current billing period.

8. Intellectual Property

8.1 DEMFACT Property

All rights, title, and interest in the Service, including software, designs, trademarks, and content, are owned by DEMFACT. You are granted a limited, non-exclusive license to use the Service.

8.2 User Content

You retain ownership of data you upload to DEMFACT. By using the Service, you grant DEMFACT a limited license to process and store your data as necessary to provide the Service.

9. Data Protection

Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.

In summary:

  • We comply with GDPR and Belgian data protection laws
  • Your data is encrypted in transit and at rest
  • We do not sell your data to third parties
  • You have the right to access, correct, and delete your data

10. PEPPOL E-Invoicing Service

10.1 Third-Party Service Provider

Our e-invoicing service is powered by Maventa (Visma Solutions Oy), a PEPPOL Access Point based in Finland. By using the e-invoicing features of DEMFACT, you also agree to Maventa's Terms of Service, available at:

https://maventa.com/terms-and-conditions/

10.2 Company Verification

Before sending or receiving e-invoices via PEPPOL, your company must be verified through Visma Sign (electronic signature). The company owner will receive a verification email and must complete the electronic signing process. The verification invitation expires after 7 days and can be resent.

10.3 PEPPOL Network

E-invoices are transmitted over the PEPPOL network in BIS Billing 3.0 (UBL 2.1) format. DEMFACT is not responsible for delivery failures caused by incorrect recipient PEPPOL IDs, network outages, or recipient Access Point issues.

11. Limitation of Liability

11.1 Service Disclaimer

DEMFACT is provided "as is" without warranties of any kind, express or implied. We do not warrant that:

  • The Service will meet all your requirements
  • The Service will be uninterrupted or error-free
  • Results obtained will be accurate or reliable
11.2 Liability Limits

To the maximum extent permitted by law:

  • DEMFACT shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
  • We are not responsible for errors in invoices created by users
  • We are not responsible for tax or VAT calculation errors by users
11.3 Third-Party Services

DEMFACT integrates with third-party services (VIES, Stripe, Maventa/PEPPOL). We are not responsible for:

  • Outages or errors in third-party services
  • Changes to third-party service terms
  • Data processed by third-party services

12. Indemnification

You agree to indemnify and hold harmless DEMFACT, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of the Service
  • Your violation of these terms
  • Your violation of any law or third-party rights
  • Fraudulent or unauthorized use of company information

13. Termination

13.1 By User

You may terminate your account at any time by contacting support. Upon termination:

  • Your access to the Service will end
  • Your data will be retained for the legally required period
  • You may request data export before termination
13.2 By DEMFACT

We may suspend or terminate your account if you:

  • Violate these terms
  • Engage in fraudulent activity
  • Fail to pay subscription fees
  • Are inactive for an extended period

14. Governing Law and Disputes

14.1 Governing Law

These terms are governed by Belgian law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Belgium.

14.2 Dispute Resolution

Before initiating legal proceedings, parties agree to attempt resolution through:

  1. Direct communication with support
  2. Mediation if necessary
14.3 Consumer Rights

If you are a consumer in the EU, you retain all rights under applicable consumer protection laws. Nothing in these terms affects your statutory rights.

15. Changes to Terms

We may update these terms from time to time. We will notify you of material changes by:

  • Email notification to registered users
  • Prominent notice on the platform

Continued use after changes take effect constitutes acceptance of the new terms.

16. Contact Information

For questions about these Terms of Service, please contact us at:

DEMFACT is committed to providing a secure, compliant, and reliable invoicing platform for Belgian businesses.

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